What is your refund policy?
Most of my items are made to order; as such, they are exempt from returns unless faulty. However, please get in touch with me, and I will do my best to accommodate. I may consider custom items, but this does depend on whether I expect they can be resold.
Faulty goods
Most items are made by hand and are checked before being sent. In the unlikely event that an item arrives faulty, you are entitled to a full refund. It’s almost certain that any damage would have occurred during transit. Please note that I will likely ask for a photograph of the damage. This allows me to claim from the carrier.
I changed my mind
If you change your mind and would like to return an item, unless the item is exempt, you can return the item, though you will be responsible for the cost of the return postage.
Non-delivery
If, in the improbable event, an item is lost in the post, I will reimburse you fully. Please note that an item is not considered lost until at least 10 working days have passed. However, you must claim within 28 days.
Return Process
In all instances, please contact me first. The best way to get in touch is to send a message via my contact page. I will endeavour to respond within 24 hours, except for weekends and public holidays.
Once your return has been authorised, please carefully pack the item(s) and return to:
Crafted by Jeffrey Driver
Attn: Returns
Flat 7
Antonia Court
Terminus Road
Littlehampton
West Sussex
BN17 5BS
Please note that unless items are faulty, not as described, or received in error, you will be responsible for return shipping charges.
Refunds
After receiving your return and inspecting the condition, I will process your return or exchange. Please allow seven (7) days from receipt for me to process it.
Exceptions
The following items cannot be returned or exchanged:
- Personalised Items
- Handmade Items